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RIDBS
RETAIL IS DETAIL
Staff Training & Development
Empowering retail teams. Exceptional service. Skills.
“Your staff are your biggest asset or your biggest liability. We train them to stop acting like workers and start thinking like retailers.”
1. Customer Service Excellence
“A smile costs nothing, but a frown costs you the customer.”
Why?
In the age of online shopping, service is your only differentiator. We teach your team how to turn a complaint into a lifelong loyal customer.
We Deliver:
- Conflict Resolution Techniques
- Upselling at the Shelf
- The “Golden Rule” of Retail
- Handling Difficult Customers
⏱ Time: 1 – 2 Days (Intensive)
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Value: Increases basket size and customer retention.
2. Merchandising Training
“An empty shelf is a lost sale.”
Why?
Most staff just “pack” stock; they don’t “merchandise.” We teach the psychology of display and the discipline of stock rotation.
The Curriculum:
- FIFO (First-In-First-Out) Discipline
- The Art of “Facing Up”
- Building High-Impact Displays
- Housekeeping Standards
⏱ Time: 2 – 3 Days
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Value: Reduces waste/returns and boosts impulse buys.
3. Management Development
“People join companies, but they leave managers.”
Why?
Great floor staff often fail when promoted because they lack leadership skills. We bridge the gap between “Worker” and “Leader.”
We Optimise:
- Performance Management & Discipline
- Rostering for Profitability
- Basic Labour Law (LRA) Compliance
- Emotional Intelligence in Retail
⏱ Time: 3 – 5 Days (or Weekly)
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Value: Creates a self-managing store culture.
4. Cashier Training
“The cashier is the last impression.”
Why?
Speed and accuracy at the till point determine if a customer returns. It is also your highest risk area for theft.
The Strategy:
- Scanning Speed & Accuracy
- Greeting & Exit Protocols
- Handling Money & Change
- Spotting “Sweethearting” (Theft)
⏱ Time: 1 – 2 Days
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Value: Secures your cash and speeds up queues.
Invest in your people, or watch them leave.
Let’s build a winning team. Contact RIDBS today.
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Tell us about your training needs.
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